Care for Customers Skills Training for Employees

Care for Customers Skills Training for Employees

Customers are the usual source of income for an organization. Customers are the lifeblood of any organization be it a global corporation with thousands of employees and a multi-billion turnover, or a sole trader with a handful of regular customers. Customers are also an exceptional source of information – information which is vital to enable a business to succeed. Therefore, you need to listen to customers and give customers what they want otherwise they will just go to the next supplier.

One of the key ingredients to keep customers or to satisfy them is to communicate properly with customers (internal – colleagues and external – people who buy your product or service).

Below are staff from PE Energie (www.energie.co.za) busy with a communication exercise within Bush Camp Echo at Milites Dei Training Academy. PE Energie help their clients save on water and electricity, see their tip on http://energie.co.za/dws/Electricity%20Consumption%20Tips.pdf.

Communicating with Customers

Communicating with Customers

Support as an Ingredient of Team-Building

Support as an Ingredient of Team-Building

Bodwell (2016) explains that the team members need to ‘… support each other. Support involves actively keeping an eye on the other team members and demonstrating a willingness to help each other out when help is needed–even when it might not be requested. Team members encourage each other to stretch beyond their comfort zone by offering advice or assistance when asked or when it is obvious that the fellow team member needs it’ (available at http://highperformanceteams.org/hpt_bldg.htm).

When team members are really looking out for each other, they create trust and respect among each other.

The team-building activities at Milites Dei amongst others is designed so that team members support each other.

Support as an Ingrediant of Team-building

Supporting Each Other

 

 

Team-building and Highly Motivated Staff

Team-building and Highly Motivated Staff

Team-building for Highly Motivated Staff

Team-building for Highly Motivated Staff

Teams that are highly motivated and positive are not only fun to be part of, but they also accomplish far more than teams that are struggling with morale so writes MindTools (available at https://www.mindtools.com/pages/article/building-positive-team.htm).

At Milites Dei we invite delegates to participate in team-building activities outside the workplace, specifically in nature.

Fun and friendly focused activities teach participants to tolerate each other and assist each other. Milites Dei then refer these activities back to the reality of the workplace so that staff can learn skills amongst others:

  • Effective communication with each other;
  • Conflict resolution;
  • emotional Intelligence;
  • Care for Customers; and Leadership.

 

Team-Building for Companies

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Team-Building for Companies
Salas et al. (2008), Klein et al. (2009) and Macy & Izumi (1993) explain that ‘Team building is one of the most widely used group development activities in organizations. Of all organizational activities, one study found team-development to have the strongest effect (versus financial measures) for improving organizational performance. Fun is an important component to team building, but the intent is become productive, focused, and aligned.’

MindTools.Com (available at https://www.mindtools.com/pages/article/new) explains that if you answer yes to any of the following questions your staff  needs to go for team-building:

  • Are there conflicts between certain people that are creating divisions within the team?
  • Do team members need to get to know one another?
  • Do some members focus on their own success, and harm the group as a result?
  • Does poor communication slow the group’s progress?
  • Do people need to learn how to work together, instead of individually?
  • Are some members resistant to change, and does this affect the group’s ability to move forward?
  • Do members of the group need a boost to their morale?

Team-Building at Milites Dei
Team-building activities at Milites Dei starts at the Saunders Farm House that houses one of the Jock of the Bushveld Memorial Monuments in the Peebles Valley outside White River.
Participants then move into Bush Camp Echo where participants will work together to participate in fun team-building activities that will unite a group, develop strengths, and address weaknesses.

Skills Development of Employees

Skills Development of Employees

Skills Development of Employees

PE Energie Mpumalanga Employees at Training at Milites Dei

Much is written and researched on the importance of the skills development of employees. Everyone agrees that employees who up their skills becomes more productive and feels valued by the company. Happy employees in return rub off on each other as well as on customers. When employees can skilfully complete their jobs, they become more productive, work faster, with less mistakes and at less costs for the company. In addition, profits goes up for the company.

According to the psychologist Daniel Goleman (available at http://blogs.funiber.org/formacion-profesorado/2011/05/27/the-importance-of-soft-skills-development-in-education), ‘soft skills contribute to a person’s ability to manage him or herself and relate to other people – skills which matter twice as much as IQ or technical skills in job success.  Based on the research , seven soft skills have been identified and chosen to be implemented.’

These include but are not limited to:

  • Communicative skills;
  • Emotional Intelligence;
  • Thinking and problem solving skills;
  • Teamwork dynamics;
  • Life-long learning and information management;
  • Entrepreneurship skills;
  • Ethics and professionalism;
  • Leadership skills; and
  • Assertiveness.

P&E Energie Mpumalanga recently attended classes to improve their skills. P&E Energie is a very exciting management company that is responsible for the resale of electricity and water on behalf of owners and property managers. They provide a wide range of services to property owners, property managers and developers that range from site assessment, meter supply and installation, vending and distribution, to cash collection and comprehensive information management. P&E provides these services on a turn-key basis, handling all aspects of metering and collections, or any part thereof. Also, see their website http://www.energie.co.za.

Creating a Ghilly Suite

Creating a Ghillie Suit

Creating a Ghillie Suit

One of the Milites Dei full-time students are busy creating a handmade Ghillie Suit. Hunters and nature photographers may wear a ghillie suit to blend into their surroundings and conceal themselves from enemies or targets. The suit gives the wearer’s outline a three-dimensional breakup, rather than a linear one. When manufactured correctly, the suit will move in the wind in the same way as surrounding foliage. The Ghillie Suites (available at http://www.theghilliesuits.com/history.html) explains that ‘…The word ghillie is an old Scottish term for a special kind of game warden. Ghillies were tasked with protecting the game on their Lord’s lands from poachers. From time to time, the ghillies would stalk the game by hiding in the grass and lying perfectly still. They would wait for unsuspecting deer to amble by and then leap out and grab it with their bare hands. Ghillies would then haul their prize back to the keep so the Lord could shoot it in the castle courtyard in a “mock hunt.”’

Creating a Ghilly Suite

A Milites Dei Student Creates a Handmade Ghillie Suit

Goodness of Hiking

Goodness of Hiking

According to Good Hiker . Com (available at http://www.goodhiker.com/2011/05/25/health-benefits-hiking/) kids get many benefits from hiking, amongst others:

  • Improved cardiorespiratory and muscular fitness;
  • Better bone health;
  • Less chance of becoming overweight;
  • Less chance of developing risk factors for heart disease, high blood pressure and type 2 diabetes;
  • Possibly reduced risk of depression and feeling less stress, more ready to learn in school; and
  • Sleeping better at night.

As part of our military style training, our students regularly go on hiking trips.

Goodness of Hiking

Milites Dei Students Hiking